Return Policy

At Billy Hub, customer satisfaction is important to us. Please read our return policy carefully before making a purchase.

No Returns for Hygiene Reasons

Due to hygiene and safety considerations, we do not accept returns, exchanges, or refunds for change of mind.

If you receive a product that is damaged, faulty, or different from what you ordered, please contact us within 24 hours of receiving your delivery.

To submit a claim, email us at:

Please include:

Our team will review your claim and work with you to provide an appropriate solution.

We offer same-day local delivery in selected Gold Coast and Brisbane areas.

We also ship Australia-wide. Standard delivery time is typically 2–5 business days, depending on your location and courier service.

If you have any questions regarding your order, please contact us at:

Website: billyhub.com.au